An October 2019 survey revealed that only ** percent of consumers worldwide felt comfortable using their own mobile phone for in-store identification. However, ** percent of survey respondents felt secure to use their mobile device to look up product information while in an in-store retail environment.
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Capgemini. (May 28, 2020). Share of consumers worldwide comfortable with using their mobile phones at different points in the in-store customer journey as of October 2019 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/517424/global-in-store-mobile-shopping-activities/
Capgemini. "Share of consumers worldwide comfortable with using their mobile phones at different points in the in-store customer journey as of October 2019." Chart. May 28, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/517424/global-in-store-mobile-shopping-activities/
Capgemini. (2020). Share of consumers worldwide comfortable with using their mobile phones at different points in the in-store customer journey as of October 2019. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/517424/global-in-store-mobile-shopping-activities/
Capgemini. "Share of Consumers Worldwide Comfortable with Using Their Mobile Phones at Different Points in The In-store Customer Journey as of October 2019." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 28 May 2020, /statistics/517424/global-in-store-mobile-shopping-activities/
Capgemini, Share of consumers worldwide comfortable with using their mobile phones at different points in the in-store customer journey as of October 2019 ÌÇÐÄÆƽâ°æ, /statistics/517424/global-in-store-mobile-shopping-activities/ (last visited July 25, 2026)
Share of consumers worldwide comfortable with using their mobile phones at different points in the in-store customer journey as of October 2019 [Graph], Capgemini, May 28, 2020. [Online]. Available: /statistics/517424/global-in-store-mobile-shopping-activities/
