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As one of the largest package delivery service companies in the world, United Parcel Service, Inc. (UPS) generated over 91 billion U.S. dollars in revenue and had a net income of about 5.8 billion in 2024. The company's fiscal years end December 31.


UPS’ operations

The United Parcel Service is a package delivery and supply chain management business. Although headquartered in Sandy Spring, Georgia, UPS operates in over 220 countries worldwide. Aside from domestic and international package shipments, they also deal with airline cargo and freight operations. In 2024, UPS generated about 60.4 billion U.S. dollars in revenue through their domestic package deliveries in the United States. This includes both ground and air package transportation services. Contributing to their total revenue, UPS generated over 12.7 billion U.S. dollars worldwide in their supply chain operations that year. Between international and domestic package revenue, domestic package delivery generated more money, bringing in 60. billion U.S. dollars, compared to international delivery which brought in 18 billion U.S. dollars in 2024.

The parcel market in the U.S.

UPS holds the highest percentage of the market in the United States, maintaining 35 percent of it. Customer service is very important for a company to generate revenue and grow their business. In 2024, UPS had an American Customer Satisfaction Index score of 78. Its competitor, FedEx, received a score of 80, whereas U.S. Postal Service received 73.