Advantages attributed to chatbots in companies according to employees France 2016| ��ƽ��

Do you think that having a "chatbot" on your company's or administration's intranet page could offer the following advantages?*

Characteristic	Yes	No
-	-	-
-	-	-
-	-	-
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Release date

September 2016

More information

Region

France

Survey time period

August 27 - September 7, 2016

Number of respondents

964 respondents

Age group

18 years and older

Special properties

representative individuals of the active employed French population working in organizations with 500 employees or more (private or public)

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The question was posed by the source as follows: "In your opinion, for each of the following elements, does having a 'chatbot' (a chat window where you can ask questions and receive an instant automatic response thanks to artificial intelligence) on your company's or administration's Intranet page allow...?"

The source states: "Chatbots are computer software that allow interactive and automated responses to questions asked by live users. They generally appear as a chat window, and a computer robot automatically and instantly finds the most relevant answer to the question asked by identifying keywords. This can include, for example, 'pop-up' windows present on certain websites to answer questions and guide users (such as on travel sites or utility company sites) or mobile applications like Siri on Apple phones."

Citation formats

This chart presents the opinion of French employees regarding the benefits of having a "chatbot" on their company's or administration's Intranet page in 2016. It can be seen that **** of the employees surveyed believed that a "chatbot" would allow them to get answers to their questions without fearing to bother their colleagues. Additionally, nearly ** percent of respondents thought that having a "chatbot" could enhance the innovative image of the company or institution with external partners and clients.