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Penetration rate of customer relationship management (CRM) software among cloud-using companies in France in 2014 and 2016, by sector*

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Sources

Release date

March 2017

Region

France

Survey time period

2014 ; 2016

Number of respondents

12,700 respondents

Special properties

cloud user companies**

Supplementary notes

* "Cloud computing" (or cloud computing) is defined as the use of computing power or storage from remote servers via a network.

** This statistic only concerns companies using cloud, about 12 percent of the sample in 2014 and 17 percent in 2016.

Scope of the study: sections C to J, L, M (except 75), N and group 95.1 of the French activity nomenclature (NAF) rev. 2.

Citation formats

Use of cloud-based CRM software by companies in France 2014-2016

Published by
Petroc Taylor,
Dec 18, 2025
This statistic shows the penetration rate of customer relationship management (CRM) software among companies using cloud services in France in 2014 and 2016. It indicates that nearly * of companies used cloud-based CRM software in 2014 and about ** percent in 2016. In the hosting and catering sector, ** percent of French companies using cloud computing relied on CRM software in 2016.
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