A survey carried out in the United Kingdom in 2024 showed a gap between the delivery experience provided by couriers and the communication with customers. ** percent of British consumers were satisfied with Amazon's delivery, whereas only ** percent of them valued the contact processes with the parcel operator when having to discuss an issue. Â
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Oxfam. (October 27, 2024). Share of consumers satisfied with parcel operators in the United Kingdom in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/
Oxfam. "Share of consumers satisfied with parcel operators in the United Kingdom in 2024." Chart. October 27, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/
Oxfam. (2024). Share of consumers satisfied with parcel operators in the United Kingdom in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/
Oxfam. "Share of Consumers Satisfied with Parcel Operators in The United Kingdom in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Oct 2024, /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/
Oxfam, Share of consumers satisfied with parcel operators in the United Kingdom in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/ (last visited July 21, 2026)
Share of consumers satisfied with parcel operators in the United Kingdom in 2024 [Graph], Oxfam, October 27, 2024. [Online]. Available: /statistics/1621215/consumer-satisfaction-with-parcel-operators-united-kingdom/
