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According to a survey conducted in the first quarter of 2024 in the United Arab Emirates, the most common reason for buying groceries online in the country was its speed, as indicated by ** percent of the respondents. Comparatively, ** percent of the customers surveyed indicated that the products they desired were not available in the physical store.

Online grocery retail in the UAE

Allowing customers additional convenience and flexibility, online grocery shopping in the United Arab Emirates has experienced considerable growth. The share of online grocery delivery users in the country was almost ** percent, positioning the UAE as a global leader in the sector as of 2025. The most ordered categories of online groceries in the country were packaged foods and produce, as indicated by a survey in 2024. When considering an emirate-wise breakdown of customers who shop for groceries online, populous emirates like Dubai and Abu Dhabi had the largest share of online shoppers.

Grocery retail trends and customer preferences in the UAE

When choosing a primary grocery retailer, the retail value composition offered to customers holds considerable weight. The relative importance of grocery retail factors in the United Arab Emirates was largely concentrated around value and range, with value accounting for more than half and range holding a fifth of the overall importance. Customers in the country have also shown interest and satisfaction with the locally produced foods. Locally produced fruits and vegetables, and raw meat and seafood, were the leading locally sourced product categories that customers demanded as of 2024.