As a part of the Customer Satisfaction Awards, brands were scored across various metrics included customer service, product range, product quality, value for money, and trustworthiness.Â
Only the top three by score across each metric are represented.Â
Citation formats
Customer satisfaction with hardware retailers Australia 2024, by retailer and metric
Across leading hardware retailers in Australia, Home Hardware had the highest customer satisfaction score in terms of customer service at **** out of five points in 2024. Regarding trustworthiness, Tradeline and Mitre10 scored slightly higher than Home Hardware among customers surveyed. Nonetheless, Home Hardware received the highest customer satisfaction score in terms of value for money among the leading hardware retailers.
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finder.com. (September 19, 2024). Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. "Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric." Chart. September 19, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. (2024). Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. "Customer Satisfaction with Hardware Retailers in Australia in 2024, by Retailer and Performance Metric." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Sep 2024, /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com, Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric ÌÇÐÄÆƽâ°æ, /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/ (last visited July 23, 2026)
Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric [Graph], finder.com, September 19, 2024. [Online]. Available: /statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
