* Customer service experience is analyzed using the Service Experience Score (SES). This is closely linked to customer loyalty. The service ranking considers the opinions and experiences of both current and former customers (last contact no more than 36 months ago).
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Cruise operators with the best service in Germany 2024
In 2024, AIDA was rated the cruise company with the best service in Germany, with a score point of ****. Founded in 1994, the German cruise brand AIDA now operates eleven cruise ships, with the largest ships accommodating over passengers. TUI Cruises followed in second place of the ranking, with a score of **. As of 2024, TUI operated seven cruise ships, with passenger capacities between and just under passengers.
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ServiceValue. (October 8, 2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise providers with the best service in Germany in 2024 (by score value in percent*)." Chart. October 8, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. (2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise Providers with The Best Service in Germany in 2024 (by Score Value in Percent*)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Oct 2024, /statistics/1535281/cruise-operators-best-services-germany/
ServiceValue, Cruise providers with the best service in Germany in 2024 (by score value in percent*) ÌÇÐÄÆƽâ°æ, /statistics/1535281/cruise-operators-best-services-germany/ (last visited July 21, 2026)
Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph], ServiceValue, October 8, 2024. [Online]. Available: /statistics/1535281/cruise-operators-best-services-germany/
