According to the source, the consumer satisfaction index (CSI) score was measured based on the level of consumers' perception toward importance of services using the 5-point Likert scale. The rating scale goes from 1 (extremely dissatisfied) to 5 (extremely satisfied).
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Consumer satisfaction index score of fixed broadband in Malaysia 2023, by activity
In 2023, web browsing had the highest consumer satisfaction index (CSI) score among fixed broadband consumers in Malaysia, with a **** out of five. This was followed by video streaming, with a CSI score of ****.Ìý
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Malaysian Communications and Multimedia Commission. (June 19, 2024). Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity." Chart. June 19, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. (2024). Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer Satisfaction Index (Csi) Score of Fixed Broadband Consumers in Malaysia in 2023, by Activity." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Jun 2024, /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
Malaysian Communications and Multimedia Commission, Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity ÌÇÐÄÆƽâ°æ, /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/ (last visited July 24, 2026)
Consumer satisfaction index (CSI) score of fixed broadband consumers in Malaysia in 2023, by activity [Graph], Malaysian Communications and Multimedia Commission, June 19, 2024. [Online]. Available: /statistics/1489529/malaysia-csi-of-fixed-broadband-by-activity/
