| Characteristic | Not available in my area | The quality of services is not satisfactory | Lack of clarity on the refund procedure | More expensive than public transport | Long waiting time during peak hours | Apps keep my data or personal information | Lack of regulations | Misconduct of staff | I prefer using own vehicle | I do not feel safe | Others |
|---|---|---|---|---|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
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Source
Source
In cooperation with
Rakuten Insight
Release date
April 2024
More information
Region
India
Survey time period
March 14 to 31, 2024
Number of respondents
11,670 respondents
Age group
16 years and older
Method of interview
Online survey
Supplementary notes
Survey question: "What are the main reasons for using ride-hailing/sharing services? (Choose up to 3 of the most relevant answers )"
Respondent counts for age groups are as follows:
16-24 years: 5,204 respondents
25-34 years: 6,054 respondents
35-44 years: 2,772 respondents
45-54 years: 783 respondents
55 years or older: 271 respondents
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