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In the third quarter of 2025, the mobile app of popular video communication platform Zoom recorded approximately million downloads in the Asia-Pacific region. Downloads in North and Latin America were over * million, a small increase compared to the previous quarter.

Zoom grew in popularity in 2020 due to the global outbreak of the coronavirus pandemic and its impact on in-real-life environments and offline activities. Between the first and the second quarter of 2020, downloads of the Zoom mobile app skyrocketed thanks to the widespread adoption of alternative communication media for work, schooling, and social activities, among others. After both Microsoft Teams and Zoom experienced a peak in usage in 2020, downloads of the communication apps slowly decreased over 2021 and 2022.

Who leads the meetings’ market?

According to a survey conducted in 2023, meetings took most of the time for professionals in the United States, as they spent over ** hours each week having work conversations with colleagues. In 2024, Zoom was the most used videoconferencing app, with a global market share of over ** percent. Microsoft Teams followed, holding a share of the market of approximately ** percent, while GoToMeeting had a market share of less than ** percent.

Zooming in: company financials and operations

Zoom Video Communication’s revenue has experienced a constant increase since 2019. The company generated a revenue of over *** billion U.S. dollars in their fiscal year of 2024, an increase of over ** times compared to 2019—the year in which Zoom entered the public market. During Zoom’s most recently reported quarterly results, the company generated around *** million U.S. dollars in income from operations globally. 

In terms of spending on managerial operations, Zoom spent around *** billion U.S. dollars on sales and marketing during 2024. Additionally, the spending on research and development amounts to over *** million U.S. dollars. In 2024, Zoom’s workforce was comprised of approximately ** percent men and ** percent women. Around 73 percent of leaders in the company were men, while women held ** percent of leadership positions.