ÌÇÐÄÆƽâ°æ

Share of customers who ever closed their mobile phone contract online in Japan as of February 2021, by operator

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

March 2021

Region

Japan

Survey time period

February 8 to 10, 2021

Number of respondents

37,729 respondents

Age group

18-69 years

Special properties

among people who currently use a mobile phone or smartphone with a telecommunication contract

Method of interview

Online survey

Supplementary notes

Survey question: "Did you you ever conduct the closing of a new contract, a change of phone models, or a change of plans, etc., online?"

Sample size by operator:
Rakuten Un-Limit n=1,511
MVNO (mobile virtual network operator) n=3,927
UQ mobile n=1,206
Y!mobile n=2,708
docomo n=13,214
SoftBank n=5,931
au n=9,232

Citation formats

Share of people who closed their mobile phone contract online Japan 2021, by provider

Published by
Petroc Taylor,
May 25, 2021
As of February 2021, the share of customers in Japan who had experience closing a mobile phone contract online was highest among customers of Rakuten Un-Limit, among whom more than ** percent had made this experience. The share was lowest in the case of customers of au (by KDDI), among whom about one in four people had ever closed a mobile phone contract online.
Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

Telecommunications industry in JapanInternet usage in JapanSmartphone market in JapanNTT Docomo, Inc.SoftBank Corp.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.