| Characteristic | Agree | Strongly agree |
|---|---|---|
| The way organizations handle business continuity will impact their ability to attract talent in the future. | 45% | 28% |
| Our employees and future new hires will want to continue working remotely more frequently than before. | 36% | 31% |
| Our employees are wanting a greater surplus of digital alternatives. | 44% | 22% |
| We will further develop out digital capabilities (e.g., eCommerce website, digital banking, digital communication, and events, etc.) to better serve our customers virtually. | 38% | 28% |
| Our customers are wanting improved digital alternatives and interactions. | 44% | 19% |
| We will upgrade our technology for workforce continuity (e.g., IT solutions and tools to better support virtual working). | 41% | 20% |
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Source
Sources
Release date
August 2020
More information
Region
North America, Europe, APAC
Survey time period
June 2020
Number of respondents
450 respondents
Special properties
senior IT and business decision makers*
Method of interview
Online survey
Supplementary notes
*Respondents are responsible for digital document processing at their organizations.
Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).
Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).
Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).
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