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Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task

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Source

Release date

July 2020

Region

Worldwide

Survey time period

April to May 2020

Number of respondents

5,300 respondents

Age group

18 years and older

Citation formats

Customers preferring AI-only interactions with companies in 2018 and 2020, by task

Published by
Christy Tila,
Oct 5, 2020
Customers prefer AI-only engagements mostly while researching and browsing, with ** percent of respondents reporting the preferance for AI-only interactions in this category in 2020. Only ** percent of respondents prefer AI-only interactions for after sales support in 2020.
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