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Opinion on penalty for ride cancellation by platform or the driver for taxi apps across India in 2019

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Source

Release date

September 2019

Region

India

Survey time period

September 2019

Number of respondents

8,704 respondents

Special properties

across 172 cities

Method of interview

Online survey

Supplementary notes

Original survey question: "What should the taxi app platforms be penalized if the platform or the driver cancels a ride on the consumer?"

The exact survey date was not specified by the source.

Citation formats

Views on penalty for ride cancellation by platform or driver for taxi apps India 2019

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 28, 2019
According to a survey conducted about taxi app usage across India in September 2019, about ** percent of the respondents stated that crediting an amount equivalent to ** percent of the ride fare was the appropriate penalty if the platform or driver cancels a ride on the consumer. Another ** percent stated that a fixed amount of 100 Indian rupees should be credited to the consumer if the aforementioned incident should happen.
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