For decades, India has been the world’s favorite destination for outsourcing. , establishing shared services with India was still the first choice for industries ranging from consumer products and financial services to energy, telcos, media and entertainment. Since they share a language with India, English-speaking countries were the biggest customers to the Indian outsourcing industry. , the United States accounts for the lion's share of India’s IT outsourcing revenue - a whopping 62 percent - followed by the United Kingdom with 17 percent. The rest of Europe only takes up a meager slice of 11 percent, while customers from the Asia-Pacific region were even scarcer.
The Deloitte report shows that the U.S. itself is also a popular destination for shared services activity. So-called onshoring - outsourcing services to a different company within one's own country - might not be able to utilize foreign talent or pay rates, but can nevertheless be more cost-effective as services are bought from a specialized provider and the necessity to build a costly, dedicated team in-house is eliminated. The U.S. was the second choice to "outsource" to in many market segments, according to the Deloitte report.
