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Energy consumer experience in the UK

Statistics report on the energy market's consumer experience in the United Kingdom (UK)

This report presents a selection of statistics and facts on the consumer experience on the energy market in the United Kingdom (UK), including survey figures on electricity and gas supplier distribution in the UK, as well as energy bill responsibility and general views on energy companies.

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Table of contents

Overview

16
  • Premium Statistic Gas providers in Great Britain (UK) 2014
  • Premium Statistic Trust in main energy suppliers in Great Britain (UK) in 2014, by region
  • Premium Statistic Most concerning daily costs in Great Britain (UK) 2014, by gender
  • Premium Statistic Importance of clear information from energy companies in Great Britain (UK) in 2014
  • Premium Statistic Importance of customer service of energy companies in Great Britain 2014
  • Basic Statistic Importance of energy companies' acts by gender in Great Britain 2014
  • Premium Statistic Importance of direct customer service of energy companies in Great Britain 2014
  • Basic Statistic Importance of clear energy bills in Great Britain 2014
  • Basic Statistic Problems posed by energy companies in Great Britain 2014
  • Premium Statistic Consumer trust in value for money from energy suppliers in the UK in 2014
  • Premium Statistic Consumer trust in accurate bills from energy suppliers in the UK in 2014
  • Premium Statistic Consumer trust in energy suppliers dealing fairly with complaints in the UK in 2014
  • Premium Statistic Consumer trust in energy suppliers to be open and transparent in the UK in 2014
  • Premium Statistic Consumer trust in energy suppliers providing quality service in the UK in 2014
  • Premium Statistic Preferred communication method with energy supplier in the United Kingdom (UK) 2013
  • Premium Statistic Consumer likelihood of recommending energy suppliers in the UK in 2014

Energy bills payment

4
  • Premium Statistic Household energy bill forecast in the United Kingdom (UK) 2020
  • Premium Statistic Ease of making an energy bill payment in the United Kingdom (UK) in 2014
  • Basic Statistic Energy bill responsibilty in Great Britain (UK) in 2014, by gender
  • Basic Statistic Energy bill responsibility in Great Britain (UK) in 2014, by age

Gas

6
  • Premium Statistic Natural gas consumption in the UK 2003-2024
  • Premium Statistic Gas suppliers in Great Britain 2013 to 2016
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain from 2014-2018
  • Premium Statistic Knowledge about switching energy suppliers in Great Britain 2014
  • Premium Statistic Triggers for switching gas suppliers in Great Britain 2015
  • Basic Statistic Method of switching gas suppliers in Great Britain 2018

Electricity

8
  • Basic Statistic Electricity demand in the United Kingdom (UK) 2000-2024
  • Premium Statistic Electricity consumption in the UK 2000-2024
  • Basic Statistic Electricity availability in the United Kingdom 2002-2022
  • Premium Statistic Electricity suppliers in Great Britain 2013 to 2016
  • Premium Statistic Popularity of electricity providers in Great Britain (UK) 2014
  • Premium Statistic Share of consumers switching electricity suppliers in Great Britain 2009-2019
  • Premium Statistic Triggers for switching electricity suppliers in Great Britain 2014, by payment
  • Premium Statistic Sources of information when switching energy suppliers in Great Britain 2021
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