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Energy market and customer engagement in the UK

Statistics report on the energy market and customer engagement in the United Kingdom (UK)

This report presents a selection of statistics and facts about the level of customer engagement in the United Kingdom energy market in 2012-2014, including an overview on the main energy suppliers, as well as how consumers go about switching energy suppliers and energy tariffs in the UK.

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Table of contents

Overview

8
  • Premium Statistic Mains gas and electricity distribution in Great Britain 2010-2019
  • Premium Statistic Gas suppliers in Great Britain 2013 to 2016
  • Premium Statistic Electricity suppliers in Great Britain 2013 to 2016
  • Premium Statistic Breakdown of home energy spend in Great Britain 2012-2019, by spending class
  • Premium Statistic Receiving energy consumption forecasts in Great Britain 2012-2017
  • Premium Statistic Knowledge about switching energy suppliers in Great Britain 2014
  • Premium Statistic Views on saving money after switching gas supplier in Great Britain 2010-2015
  • Premium Statistic Evaluation of switching electricity suppliers in Great Britain 2010-2015

Switching gas suppliers

8
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain 2009-2019
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain from 2014-2018
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain 2018, by tenure
  • Premium Statistic Effect of internet use on switching gas suppliers in Great Britain 2016
  • Premium Statistic Triggers for switching gas suppliers in Great Britain 2015
  • Premium Statistic Triggers for switching gas suppliers in Great Britain 2014, by payment method
  • Premium Statistic Information about switching gas suppliers in Great Britain 2018
  • Basic Statistic Method of switching gas suppliers in Great Britain 2018

Switching electricity suppliers

5
  • Premium Statistic Share of consumers switching electricity suppliers in Great Britain 2009-2019
  • Premium Statistic Effect of internet access on switching electricity suppliers in Great Britain 2013
  • Premium Statistic Triggers for switching electricity suppliers in Great Britain 2015
  • Premium Statistic Triggers for switching electricity suppliers in Great Britain 2014, by payment
  • Premium Statistic Sources of information when switching energy suppliers in Great Britain 2021

Switching energy tariffs or payment methods

6
  • Premium Statistic Attitudes to energy tariff choices in Great Britain (GB) 2018
  • Premium Statistic Difficulties in comparing energy tariffs in Great Britain 2016
  • Premium Statistic Changing electricity supplier tariffs and payment methods in Great Britain 2015
  • Premium Statistic Energy supplier tariff changing methods in Great Britain from 2012 to 2015
  • Premium Statistic Awareness of changing energy supplier tariffs in Great Britain from 2012 to 2014
  • Premium Statistic Main reasons for changing energy supplier tariff in Great Britain 2012/2013

Consumer views on switching energy suppliers

2
  • Premium Statistic Opinions on switching energy suppliers in Great Britain 2015
  • Premium Statistic Opinions on switching energy suppliers in Great Britain 2015, by tenure
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