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Airline passenger experience in the United Kingdom

Statistics report on airline passenger experience in the UK

This report provides a selection of statistics and facts about airline passenger experience in the United Kingdom (UK). It includes figures on customer complaints, cancellations and flight delays, ease of travel, and cost of flying data to give a statistical overview of airline passenger experience in the UK.

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Table of contents

Overview

5
  • Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
  • Premium Statistic Number of passengers traveling through UK airports 2007-2023
  • Premium Statistic Number of passengers uplifted by United Kingdom airlines 2024
  • Premium Statistic Share of air passengers traveling for business at UK airports 2022
  • Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons

Customer complaints

4
  • Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
  • Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
  • Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2024
  • Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2024

Cancellations and flight delays

4
  • Premium Statistic Percentage of flights on time at selected airports in the UK 2022
  • Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
  • Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
  • Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2024

Ease of travel

4
  • Basic Statistic Satisfaction with airport security screening in the UK 2024
  • Basic Statistic Average waiting time for security screening at UK airports 2022
  • Premium Statistic Share of UK adults satisfied with the airport experience 2016-2024
  • Premium Statistic Experience of issues at airports in the UK 2024

Cost of flying

3
  • Premium Statistic Share of UK adults who think it is easy to understand the cost of travel 2016-2024
  • Premium Statistic UK: air passenger satisfaction with value for money 2016-2024
  • Premium Statistic Share of adults who have not flown because of cost of travel in the UK 2016-2024
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