Worldwide, Africa, North America, Europe, Central and South America, APAC, MENA
Survey time period
early 2016
Number of respondents
68 respondents
Special properties
IT decision-makers
Supplementary notes
This question was phrased by the source as follows: "What are the top three drivers in your decision to discontinue services with [Primary Hosting/Cloud Services Provider]?"
Citation formats
Customer discontinuation drivers for hosting/cloud service providers 2016
The statistic displays the leading drivers causing customers to discontinue services with their primary cloud and hosting service provider, as of 2016, based on a global survey of IT decision-makers. During the survey, ** percent of those respondents who intended to discontinue with their primary cloud or hosting service provider were doing so because the pricing was no longer competitive.
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Microsoft. (May 13, 2016). Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. "Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016." Chart. May 13, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. (2016). Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. "Leading Drivers of Discontinuing Services with Primary Cloud and Hosting Service Provider Worldwide, as of 2016." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 May 2016, /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft, Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 ÌÇÐÄÆƽâ°æ, /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/ (last visited July 24, 2026)
Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 [Graph], Microsoft, May 13, 2016. [Online]. Available: /statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
