| Characteristic | Share of respondents |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
September 2014
More information
Region
United Kingdom
Survey time period
May 2013 to April 2014**
Number of respondents
163 respondents
Age group
16 years and older
Special properties
mobile bill payers who experienced bill-shock in a 12 month period
Method of interview
Face-to-face interview
Supplementary notes
* Other reasons (each stated by 1-3 respondents) include: late payment, receiving text/SMS, mis-sold/mis-leading information, data more expensive, calls to TV line, SIM hacked, roaming in Northern Ireland
** 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014.
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