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In the period of 2019 to 2020, customer satisfaction remained flat, dropping slightly from ** percent to ** percent. This percentage is the lowest since 2014/2015, when customer satisfaction was also at ** percent.

How does London’s subway system fare against others?

London’s metro system is considered one of the best in the world based on various characteristics, such as disabled access in its stations, the price of a ticket, and the age of the network, among other criteria. Although located in one of Europe’s most densely populated metropolises, the London Underground transports around *** billion passengers a year, considerably less than its top-ranked counterparts in Asia, which carry a minimum of roughly *** billion passengers a year.

Ridership during Covid-19

With the London Underground’s passenger traffic and revenue hit particularly hard by the lockdown imposed on the UK’s population in March 2020, emergency funding worth *** billion GBP has been approved for Transport for London (TfL) to keep its services running. Ticket fares are set to increase in order to compensate for the signification drop in ridership volume over the months of March, April, and May 2020. During the lockdown, TfL’s bikes were more frequently used as an alternative – instead of the subway – to travel across London for leisure purposes to visit London’s green spaces, such as Hyde Park and South Bank.