According to a survey from 2026, roughly a of insurance consumers were comfortable with AI working out the price of a policy without human intervention. Consumers in Germany were most accepting of AI, while French and British customers were most skeptical. Moreover, a top factor that would give consumers more confidence in the use of AI in the insurance industry was the ability to refer the decision to a human operator if I disagreed with it.
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Guidewire Software. (May 20, 2026). Share of insurance customers who would be comfortable with AI working out the price of a policy without human intervention in Europe in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 08, 2026, from /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/
Guidewire Software. "Share of insurance customers who would be comfortable with AI working out the price of a policy without human intervention in Europe in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed August 08, 2026. /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/
Guidewire Software. (2026). Share of insurance customers who would be comfortable with AI working out the price of a policy without human intervention in Europe in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 08, 2026. /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/
Guidewire Software. "Share of Insurance Customers Who Would Be Comfortable with Ai Working out The Price of a Policy without Human Intervention in Europe in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/
Guidewire Software, Share of insurance customers who would be comfortable with AI working out the price of a policy without human intervention in Europe in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/ (last visited August 08, 2026)
Share of insurance customers who would be comfortable with AI working out the price of a policy without human intervention in Europe in 2026 [Graph], Guidewire Software, May 20, 2026. [Online]. Available: /statistics/1673709/comfort-with-ai-in-insurance-customers-europe/
