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Ranking of the most important factors in the billing and payment process with a medical provider in the U.S. in 2023

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Source

Release date

October 2023

Region

United States

Survey time period

Summer 2023

Number of respondents

1,514 respondents

Age group

26-65 years

Special properties

Healthcare consumers who paid a healthcare bill in the last 18 months

Method of interview

Online survey

Supplementary notes

Ranked on a scale from one to six, with one being the most important and six the least important.

Citation formats

Most important factors in the healthcare payment process in the U.S. 2023

Published by A. Minhas, Apr 1, 2025

In a 2023 survey of healthcare consumers in the United States, availability was ranked as the most important factor in the medical bill payment process. The freedom to use any and all types of payment methods received an average ranking of *** in the survey.

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