Survey question: "Chat technologies, like ChatGPT, are increasingly used. Imagine a company or government website offered a chatbot you could use to do a task. For which of the following activities would you be willing to interact with a chatbot?"
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Willingness to use chatbots Indonesia 2023, by type of activity
A 2023 survey found that approximately ** percent of respondents in Indonesia were willing to interact with a chatbot to get customer service assistance. In comparison, only around ** percent of respondents expressed willingness to use chatbots to dispute a parking ticket or bank fees.
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University of Toronto, & Schwartz Reisman Institute for Technology and Society. (May 16, 2024). Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, und Schwartz Reisman Institute for Technology and Society. "Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity." Chart. May 16, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, Schwartz Reisman Institute for Technology and Society. (2024). Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, and Schwartz Reisman Institute for Technology and Society. "Willingness to Interact with Chatbots in Indonesia as of November 2023, by Type of Activity." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 May 2024, /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto & Schwartz Reisman Institute for Technology and Society, Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity ÌÇÐÄÆƽâ°æ, /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/ (last visited July 22, 2026)
Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity [Graph], University of Toronto, & Schwartz Reisman Institute for Technology and Society, May 16, 2024. [Online]. Available: /statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
