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Preferred channels when dealing with banks in the Philippines in 2021

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Sources

Release date

November 2021

Region

Philippines

Survey time period

August 25 to September 7, 2021

Number of respondents

512 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Question was phrased by the source as: "Banks provide many services, ranging from savings account to loans and investments. What is your preferred channel when dealing with your bank?"
Survey was conducted across Southeast Asia.

Citation formats

Preferred channels when dealing with banks Philippines 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 27, 2025
According to a 2021 survey, ** percent of respondents in the Philippines preferred to use both branches and ATMs as well as digital platforms when dealing with their banks. Meanwhile, a quarter of respondents said that they preferred to access bank branches and ATMs to deal with their banking needs.
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