| Characteristic | Baby Boomer | Millennial and Gen Z |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Source
Source
Release date
December 2020
More information
Region
United Kingdom
Survey time period
September 25, 2020
Number of respondents
2,000 respondents
Special properties
UK consumers
Supplementary notes
The source does not specify the survey method.
The source defines the retail solutions as follows:
Virtual Queuing Systems: To manage store capacity and to enable customers to queue virtually using their phone or through a host with a tablet.
Appointment Scheduling Software: To enable customers to schedule store visits and in-person service or virtual service 24/7 from any channel.
Contactless Collection Check-in: To enable customers with online orders to check-in when they arrive at store so that store teams bring their order to them outside of the store.
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