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Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020

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Source

Release date

July 2020

Region

Worldwide

Survey time period

April to May 2020

Number of respondents

1,060 respondents

Age group

18 years and older

Citation formats

Deployment status of AI-based customer interactions in organizations worldwide 2020

Published by
Christy Tila,
Oct 5, 2020
In two or three years from 2020, around ** percent of organizations will have mostly AI-enabled customer interactions. In contrast, two-three years prior to 2020, ** percent of organizations had less than ** percent of AI-enabled customer interactions.
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