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Operational objectives of intelligent automation strategy in organizations worldwide as of 2019*

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Source

Release date

November 2019

Region

Worldwide

Survey time period

2019

Number of respondents

590 respondents

Special properties

major global executives

Supplementary notes

*Question asked is: "what are the key operational objectives for your company's intelligent automation strategy?"

Citation formats

Objectives expected from adoption of intelligent automation worldwide 2019

Published by
Christy Tila,
Nov 14, 2019
As of 2019, the intelligent automation technologies are used by most companies to improve customer service quality and quality of interactions. Streamlining customer service delivery model and increasing front office effectiveness are also major strategic objectives when organizations adopt IA.
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