According to a 2019 survey, among the five presented brands, Axtel reached the highest index value for perceived quality of fixed-line telephony services with a score of 77.4 out of 100. However, TotalPlay was the fixed telephony operator with the best score in the rest of the categories evaluated.
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Instituto Federal de Telecomunicaciones (Mexico). (September 22, 2020). Level of satisfaction with fixed-line telephony services in Mexico in 2019, by brand (index values) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1021963/mexico-fixed-telephony-satisfaction/
Instituto Federal de Telecomunicaciones (Mexico). "Level of satisfaction with fixed-line telephony services in Mexico in 2019, by brand (index values)." Chart. September 22, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1021963/mexico-fixed-telephony-satisfaction/
Instituto Federal de Telecomunicaciones (Mexico). (2020). Level of satisfaction with fixed-line telephony services in Mexico in 2019, by brand (index values). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1021963/mexico-fixed-telephony-satisfaction/
Instituto Federal de Telecomunicaciones (Mexico). "Level of Satisfaction with Fixed-line Telephony Services in Mexico in 2019, by Brand (Index Values)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Sep 2020, /statistics/1021963/mexico-fixed-telephony-satisfaction/
Instituto Federal de Telecomunicaciones (Mexico), Level of satisfaction with fixed-line telephony services in Mexico in 2019, by brand (index values) ÌÇÐÄÆƽâ°æ, /statistics/1021963/mexico-fixed-telephony-satisfaction/ (last visited July 23, 2026)
Level of satisfaction with fixed-line telephony services in Mexico in 2019, by brand (index values) [Graph], Instituto Federal de Telecomunicaciones (Mexico), September 22, 2020. [Online]. Available: /statistics/1021963/mexico-fixed-telephony-satisfaction/
