only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Citation formats
Customer satisfaction with internet speed in Brazil 2019, by provider
In 2019, Copel ranked first in fixed broadband speed among broadband internet providers in Brazil, with **** points. The service was rated on a scale from * to **, where * represents complete dissatisfaction with the service and ** represents total satisfaction.
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Agência Nacional de Telecomunicações (Brazil). (February 10, 2020). Customer satisfaction with fixed broadband speed in Brazil in 2019, by provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband speed in Brazil in 2019, by provider." Chart. February 10, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). (2020). Customer satisfaction with fixed broadband speed in Brazil in 2019, by provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Speed in Brazil in 2019, by Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Feb 2020, /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband speed in Brazil in 2019, by provider ÌÇÐÄÆƽâ°æ, /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/ (last visited July 30, 2026)
Customer satisfaction with fixed broadband speed in Brazil in 2019, by provider [Graph], Agência Nacional de Telecomunicações (Brazil), February 10, 2020. [Online]. Available: /statistics/1015038/customer-satisfaction-fixed-broadband-speed-provider-brazil/
