only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Citation formats
Brazil: customer satisfaction with internet service categories 2019
In 2019, billing was the most well-evaluated category in fixed broadband services in Brazil, with *** points. Each service category was rated on a scale from * to **, where * represents complete dissatisfaction with the service and ** represents total satisfaction. Telephone service and problem resolution capacity scored the lowest indexes as both stood below *** points. Unifique, Copel, and Brisanet were among the most well-evaluated fixed broadband internet providers in Brazil.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Agência Nacional de Telecomunicações (Brazil). (February 12, 2020). Customer satisfaction with fixed broadband services in Brazil in 2019, by category [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband services in Brazil in 2019, by category." Chart. February 12, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). (2020). Customer satisfaction with fixed broadband services in Brazil in 2019, by category. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Services in Brazil in 2019, by Category." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Feb 2020, /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband services in Brazil in 2019, by category ÌÇÐÄÆƽâ°æ, /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/ (last visited July 30, 2026)
Customer satisfaction with fixed broadband services in Brazil in 2019, by category [Graph], Agência Nacional de Telecomunicações (Brazil), February 12, 2020. [Online]. Available: /statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
