ƽ

Retail

The UK's least favourite high street shops

A new of customer satisfaction by Which? has revealed the UK's favourite high street shops. At the bottom end of the scale with a 50 percent rating is WHSmith, followed by Homebase/Bunnings with 53 percent. While criticised by WHSmith for the number of customer ratings included for its stores (586), the BBC reports that the shop has now been in the bottom two for the last nine years of the survey.

You can see the shops with the best ratings, here.

Description

This chart shows the high street shops in the UK with the lowest customer satisfaction in 2019.

Premium statistics
High street retail real estate prime yields in Europe 2025, by city
Premium statistics
Prime yield of high street retail real estate in France 2025, by city
Premium statistics
United States: top home improvement store chains 2026, by customer satisfaction
Premium statistics
American Customer Satisfaction Index score of U.S. food delivery brands 2024-2026
Monthly high street retail properties prime rent in Europe 2025, by city
Premium statistics
ACSI - U.S. customer satisfaction with online retail as of 2026

Any more questions?

Get in touch with us quickly and easily.
We are happy to help!

Do you still have questions?

Feel free to contact us anytime using our contact form or visit our FAQ page.

ƽ Content & Design

Need infographics, animated videos, presentations, data research or social media charts?